Shell NXplorers Online Platform Privacy Policy

The privacy of all users of the NXplorers Online Platform is an important matter so please take a moment to familiarise yourself with this Privacy Policy and contact us if you have any questions or queries.

NXplorers Online Platform is aimed at processing personal data of teachers and students of participating schools. Each participating school shall create online accounts and profiles for its users and students. Parents of guardians of students shall be informed by the participating schools about the use of the NXplorers Platform and shall provide their consent to the participating schools.

When this Privacy Policy applies

This Privacy Policy provides information on the processing of your personal data when using the NXplorers Online Platform or visiting the NXplorers website. This Privacy Policy explains:

When using NXplorers Online Platform you may find a number of links to other websites or applications. Although these websites or applications are selected with care, we are not responsible for the processing of your personal data through these websites or applications. This Privacy Policy is therefore not applicable to the use of such websites or applications.

Collection of information

We collect information about you as a user and/or visitor to a NXplorers Online Platform. Most of this information is personal data - information that can be used to identify an individual. This information may be either:

What we use this information for?

We may use your personal information in order to:

  1. respond to queries or requests submitted by you;

  2. moderate the use and engagement with the NXplorers Online Platform

  3. process registrations, competition entries and requests for newsletters and other communications

  4. administer or otherwise carry out our obligations in relation to the participation of your school in the NXplorers Online Platform, in particular with respect to its technical and functional engagement;

  5. where applicable assess the entries submitted as part of contests or competitions organized through the NXplorers Online Platform or the votes/opinions or assessments submitted as a part of such contests or competitions;

  6. statistical analysis to evaluate the functionalities of the NXplorers Online Platform

  7. anticipate and resolve technical and/or cybersecurity issues related to the NXplorers Online Platform

My choices and my data

You can always access, amend, update or delete your personal information. Please go to your NXplorers Online Platform account profile to make such update or contact us at If your data has been provided to the NXplorers Online Platform through the participating school, you may also contact your participating school focal point that has created the account of the participating school.

Your rights

Right of access, rectification erasure

You have the right to obtain access to your personal data. We will also provide you with the information about the purposes of processing, what kind of information we do process for such purposes, the categories of recipients to whom we have disclosed your personal data and the criteria used for determining the period for which your personal data will be held by us.

Right to erasure and restriction of processing

You are also entitled to request us to erase your personal or restrict its processing and we will comply with such request without undue delay, unless we have to keep your personal data to comply with a legal obligation. In such case, we will discontinue your use of the NXplorers Online Platform – this remains without prejudice to the account created for your participating school.

Right to lodge a complaint

If you have any issues, queries of complaints regarding the processing of your personal data in the context of the NXplorers Online Platform, please contact us [contact e-mail address]. In case you are not satisfied with the response provided, you also have the Shell Group Chief Privacy Officer at Shell International B.V. The Hague, The Netherlands - Trade Register No. 27155369
Correspondence: PO Box 162, 2501 AN, The Hague. You can file the complaint also through the functional mailbox indicated above.

If you are still unsatisfied with the handling of your personal data, then you have the right to lodge a complaint to your own data protection authority or the Dutch Data Protection Authority whose visiting address is Prins Clauslaan 60, 2595 AJ The Hague, Netherlands. Please visit for more information.

Cookies and similar technologies

NXplorers Online Platform may use various technologies that aim to collect and store information when you use its services. The main purpose of cookies is to identify your internet browser and of your preferences and identify these when you return. These technologies are also used in order to collect and store information about your interaction with the services. You may control and set your cookies by setting your browser settings – for more information, please refer to the Shell Cookie Policy at

Security of Your personal information

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to NXplorers Online Platform and we regularly test, assess and evaluate the effectiveness of our security measures.

Sharing Your personal information

NXplorers Online Platform may disclose your personal data to any of the following:

  1. Authorised third party companies involved in the operation of the NXplorers Online Platform, for example Shaping Learning, or authorized third party companies involved in the organization of events or projects for the NXplorers Online Platform;

  2. Authorised governmental entities, supervisory agencies, fiscal entities pursuant to a legal process or enforceable governmental request;

  3. Any person to whom Shell proposes to transfer any of its rights and/or duties.

NXplorers Online Platform also uses third parties for certain processing operations, such as website hosting. The collected personal data may be transferred to authorized third parties, which may be located outside of the Economic European Area (EEA) as part of the services offered to you. By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. As far as these third parties have access to personal data in order to execute these processings, the required organizational and/or contractual measures have been taken to ensure that your personal data is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data.

Please note that Shell has adopted Binding Corporate Rules approved by the European Union data protection regulators as a mechanism to implement adequate levels of protection for transfers of personal data within the Shell Group of companies.

How long we retain your data

As long as your account is active as a part of the account of the participating school, we shall process your personal data as described in this Privacy Policy. Upon your request to delete your account profile and/or upon the request to delete the account of the participating school, we will close such accounts as soon as reasonably possible. We will also close or deactivate inactive accounts and close accounts that are used in violation of this Privacy Policy or applicable Terms and Conditions. Personal data from closed or deactivated accounts will be deleted or rendered anonymous as soon as is reasonably possible. Under certain circumstances we will retain personal data from closed or deactivated accounts for longer, such circumstances being the prevention of fraud or to otherwise take actions permitted or required by law.

Consequences of not providing your data

The personal data you have provided as a part of the process of creation of your account profile, is a requirement to use the NXplorers Online Platform as this is a Platform that is addressed to restricted authorised users from participating schools.

Who is the controller of your data?

Shell International BV, a company registered in the Netherlands, whose registered office is at The Hague, is the controller for the processing of your personal data.

Changes to this Privacy Policy

This Privacy Policy may be changed over time. You are advised to regularly review the Privacy Policy for possible changes but if the changes are significant, we will provide you with an appropriate notice, including e-mail notification if necessary.